FAQs

I need to contact you; how can I do this?

If you have any questions or concerns, please do not hesitate to contact us. Please email [email protected] or alternatively call us on +44 1992 676590

What is your minimum order value?

We have a minimum order quantity of £100 ex VAT. We have a minimum item quantity per design of 3.

Could you send me a catalogue?

As we represent many artists and have many designs on our website, it would be very difficult to show all the amazing designs and products in one pdf catalogue. For this reason, our website is our catalogue :). To make things easier, we have created collections on our site of popular products and themes. Please navigate to the ‘Collections’ tab on the homepage.

Most designs can be printed on all products. If you see a design you like, please click on the title and this will bring up a range of products the same design can be printed on.

Where are your products printed?

All products are hand printed in the UK. Most products are printed in our studio just outside London, with the exception of our cushions, deck chairs and LARGE tea towels which are hand printed in the North of England. 

What are your delivery charges? Free carriage?

Delivery is calculated when invoicing and is calculated by weight.

For UK mainland orders we offer carriage paid on orders over £250 ex VAT. *Carriage paid on ALL products with the exception of cushions, chopping boards and Deck Chairs.

Please see our Offers page for current delivery promotions. We may have a free delivery promotion on!

For Europe and International orders please email [email protected]  your estimated order and delivery address and we will work out shipping costs for you, before you confirm to buy.

Do you offer credit accounts?

New customers are required to pay for their first order on a pro-forma basis. We offer 30 day credit accounts after a period of sucessful trading with us. 

If ordering through our Ankorstore and FAIRE store they offer 30/60 day credit terms. 

How do I pay for my order?

For all orders we invoice you in your preferred currency, either GBP, EUR or USD. We accept BACS payments or payment over the phone.

We will accept payment via PayPal if the PayPal fee is included in the payment.

If ordering through our Ankorstore and FAIRE store all payment will be made through their platforms. 

Can I add an item or change my order after I have placed it?

If you would like to add to your order this is very simple! Please create an additional new order online. Or email [email protected] your additional order. We will then add your orders together on one invoice.

If you would like to amend your order, unfortunately you can not do this online, but please email [email protected] who can do this for you.

Can I use the images shown on your website?

Yes of course! You are welcome to use the images on our website. Please right click on the image and select 'Save As'. Or please email [email protected] who will email these to you.

Do you offer exclusivity?

We would only offer exclusivity in exceptional circumstances. However, when approving accounts, we take into consideration the location of existing stockists and reserve the right to exclude the ranges they carry from new stockists to prevent customer conflict.

Are you products eco-friendly?

We are constantly working towards improving the sustainability of our products and all our blank products are carefully sourced from UK suppliers. We use recyclable paper in our packaging.

We work closely with The Royal Trinity Hospice, where we donate all misprinted products to the charity for them to sell in their shops in London. Any profit made from sales in their shops goes straight to the charity to help provide hospice care, supporting patients and their families from the moment of their diagnosis up to the end of their life. Donations to their shops help raise vital funds to provide expert care to 2,500 individuals and their families and carers each year. 

I do not like an item I have purchased, can I return it?

As all items are custom printed to order we do not offer a sale or return policy. If you are disappointed with the quality of a product or if the item is different to what you expected, please do let us know and we will do our best to update the representation of it on the website as soon as possible. 

I have received my order but something is missing or damaged, what should I do?

Please accept our sincere apologies, should this happen. To report damaged/missing items, please email [email protected] photographs within 14 days of receipt of the goods and we will get back to you as soon as possible to accommodate. Our policy on trade products is to offer a credit note. 

What is your VAT number Or EORI number?

Our UK VAT number is GB285059675.

Our EORI number is GB285059675000

What is your Company number?

Our registered company number is 10909122.