Return Policy

For Retail customers:

ART WOW® will always make sure that each product will arrive to you in perfect condition. If for any agreeable reason you are unsatisfied with your purchase, you may return it to us within 14 days of receipt. As items are custom printed to order we can offer you a full credit note to use on the website or an exchange. This is all presuming the goods are unused and in the same condition as we left them. Secure packaging with the order form or the invoice stating the order number must be included with the return. Unless the item returned to us is defective or we have delivered said item to you in error, or as a substitute, you will be responsible for the cost of returning any item to us.  If you request an exchange you must pay any of the fees for packaging, handling and delivery, unless the goods were returned because they were faulty for any reason. 

For International customers (outside the UK) if items are returned to us by the courier for reasons such as, duty was not paid or the parcel was not collected by the customer, then we can resend the order to you. You will be responsible for the cost of us resending the item to you. OR as items are custom printed to order we can offer you a full credit note to use on the website. This is all presuming the goods returned are unused and in the same condition as we left them.

Please note masks are non-refundable due to hygiene reasons.

Return address:

Art Wow

Unit 4A Woodside Industrial Estate

Thornwood

Epping, Essex

CM16 6LJ

For Trade customers:

ART WOW® will always make sure that each product will arrive to you in perfect condition. As all items are custom printed to order, ART WOW® does not offer returns on trade orders that have arrived in perfect condition.